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HELP CENTRE

Frequently Asked Questions

Everything you need to know about our fragrances, ordering, and delivery.

How long does shipping take? +

Orders are dispatched within 2–3 business days. Standard delivery then takes 5–7 business days; you'll receive tracking by email as soon as your order ships.

What does "inspired by" mean? +

Our fragrances are independent interpretations inspired by the scent profiles of well-known designer perfumes. Orison is not affiliated with, endorsed by, or connected to any original brand or fragrance house — all trademarks belong to their respective owners.

How long does the fragrance last? +

Each scent is an eau de parfum built for long wear — typically 6–8 hours, depending on your skin and surroundings. Apply to pulse points and avoid rubbing to preserve the notes.

What sizes do you offer? +

Most fragrances are available in 50mL and 100mL. Choose your size on each product page before adding to cart.

How should I store my fragrance? +

Keep your bottle in a cool, dry place away from direct sunlight and heat. Proper storage protects the composition and extends its life.

What is your returns policy? +

Every fragrance is made to order, so all sales are final — we're unable to accept returns or issue refunds once your fragrance has been created. The only exception is a legitimate manufacturing error: if your order arrives defective, faulty or damaged, contact us within 7 days of delivery and we'll make it right with a replacement or refund.

Do you ship internationally? +

Yes — we ship worldwide. Delivery times and any customs charges vary by destination and are calculated at checkout.

Still need help? Get in touch and we'll get back to you within 24 hours.